Contact & Support for the Redemption Nexus Community
Need help with Redemption DayZ or Gods of Redemption? Reach out for account help, ban appeals, bug reports, staff issues, store support, gameplay questions, or general community assistance. Use the support form below or contact the team through the official community channels.
How to Reach Us
Choose the support method that matches your issue so the team can respond faster.
General Support
For account questions, server help, community issues, and player assistance, use the support form.
Best for: general help, questions, missing info, staff contact.
Bug Reports
Report broken systems, map issues, item problems, exploits, script errors, or unexpected gameplay behavior.
Best for: technical issues, glitches, balancing problems.
Appeals & Reports
Submit ban appeals, player reports, staff concerns, or rule-related issues with as much detail as possible.
Best for: moderation review, evidence submissions, rule disputes.
Send a Support Request
Please fill this out clearly so the Redemption Nexus team can review your issue faster.
Support Information
Use these notes to help us process requests correctly.
- Be respectful and direct when contacting staff.
- Include evidence for reports, appeals, or rule disputes.
- Bug reports should explain how the problem happened.
- Do not submit duplicate requests for the same issue.
- False reports may result in action against your account.
- Response times may vary based on request volume.
Suggested Contact Links
Replace these placeholders with your real links:
Email: support@redemptionnexus.com
Discord: discord.gg/yourserver
Website: redemptionnexus.com
Submit an Affiliate Application
Join forces with Redemption Nexus. Apply to become an official streamer or Discord community affiliate.
Affiliate Information
Review our guidelines before sending in your request to collaborate.
- Streamers: Active streaming schedules with visible branding options are highly valued.
- Discord Teams: Organic, active communities that mesh well with survival and competitive gaming elements.
- Maintain a clean, non-toxic environment across your supported platforms.
- Provide active permanent invites or links for media audits.
- Do not copy other partner formats; pitch what unique angles your brand brings.
- Response times can stretch past standard support depending on campaign checks.
Affiliate Perks
What you get when your application gets approved:
• Custom Community Roles & Spotlights
• Dedicated Promotional Channels
• Early Access Server Testing Events
Support Policies
These basic rules keep support fair, organized, and easier for staff to handle.
Appeals
Appeals must include your player name, reason for punishment, and any evidence you want reviewed. Repeated false appeals may be denied without further review.
Reports
Player and staff reports should include names, timestamps, screenshots, clips, or logs whenever possible. Reports with no evidence may take longer or be closed.
Store Support
For purchase issues, include payment date, product name, and your account or Discord info so we can verify the order.
Frequently Asked Questions
Basic answers for common support requests.
How long does support usually take?
Response times depend on staff availability and request volume. High-detail reports are usually easier to process faster.
How do I submit a ban appeal?
Choose the Ban Appeal category in the form and include your player name, the reason given, and any evidence you want reviewed.
Where do I report bugs or exploits?
Use the Bug Report category and describe exactly what happened, where it happened, and how to reproduce it if possible.
Can I contact staff through Discord instead?
Yes, if your community uses Discord for support. Add your real invite or ticket link in the support info panel above.